dhk44 Privacy Policy
Your privacy matters to us. This policy explains what personal data dhk44 collects, why we collect it, how we use it, and your rights as a data subject.
1. Introduction
dhk44 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access or use the dhk44 platform at dhk44.pro (the "Platform"). This Privacy Policy describes in detail how we collect, use, store, share, and protect personal information, and explains the rights available to you in relation to your data.
This Privacy Policy applies to all personal data collected through the Platform, whether provided directly by you during registration, through your use of gaming services, through payment transactions processed via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, or collected automatically through your use of the Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
We encourage all users across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh — to read this policy carefully. If you have any questions, please contact us using the details in Section 12.
Our Privacy Commitments at a Glance
The following cards summarise the key principles guiding our approach to your personal data. Please read all sections of this policy for the complete picture.
2. Information We Collect
dhk44 collects personal data in three main ways: information you provide directly, information generated through your use of the Platform, and information received from third-party payment processors and identity verification services.
- Registration data: your registered mobile number, chosen username, date of birth, and any other information provided when creating your account.
- Identity verification documents: national ID (NID), passport, or other government-issued identification submitted to complete KYC requirements.
- Support communications: messages, enquiries, and complaint correspondence submitted to the dhk44 support team through the in-account help centre or by email.
- Responsible gaming requests: information provided when requesting deposit limits, self-exclusion, or time-out features through your account settings.
- Gaming activity records: game sessions, bet amounts, game outcomes, win and loss history, bonus usage, and wagering activity across all game categories including cricket betting, live casino, slots, crash games, and dragon fishing.
- Transaction records: deposit and withdrawal history, payment method used, transaction amounts, and timestamps of all financial activity on your account.
- Device and technical data: IP address, device type, operating system, mobile browser type and version, screen resolution, and mobile network operator (e.g. Grameenphone, Robi, Banglalink, Teletalk).
- Session and behavioural data: login timestamps, session duration, pages and features accessed, navigation patterns, and error logs.
- Payment processor data: transaction confirmation details, partial payment identifiers (e.g. last four digits of a card, registered mobile wallet number), and fraud screening results from bKash, Nagad, Rocket, Upay, and card payment networks.
- Identity verification results: outcomes of KYC checks conducted by authorised identity verification service providers, including document authenticity assessments.
- Fraud and security intelligence: information from fraud prevention databases and anti-money laundering screening tools used to protect the integrity of the Platform.
3. How We Use Your Information
dhk44 uses your personal data only for specific, legitimate purposes directly related to providing and improving the Platform and its services. We do not use your data for any purpose that is incompatible with the reasons for which it was collected. The specific purposes for which we use your data are:
- Account creation and management: creating, verifying, and maintaining your dhk44 account, including processing your registration details and authenticating your identity.
- Service delivery: processing your deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard; settling bets and game results; and distributing bonuses and promotions.
- Identity and age verification: confirming that all account holders meet the minimum age requirement of 21 years and that the identity details provided are genuine and accurate.
- Responsible gaming: monitoring gaming activity to detect patterns that may indicate problem gambling behaviour and to administer responsible gaming tools (deposit limits, self-exclusion, time-out) requested by account holders.
- Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, bonus abuse, and other prohibited activity that violates our Terms and Conditions.
- Customer support: responding to your support requests, resolving disputes, and communicating with you about your account, transactions, or gaming activity.
- Platform improvement: analysing aggregated and anonymised usage data to improve the Platform's features, performance, game selection, and user experience for players across Bangladesh.
Where we wish to use your personal data for any purpose not listed above, we will notify you in advance and, where required by applicable law, seek your specific consent before proceeding.
4. Legal Basis for Processing
dhk44 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are:
- Contractual necessity: processing is necessary to perform our contract with you — specifically, to provide the gaming services you have registered for, process payments, and manage your account.
- Legal obligation: processing is necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC verification requirements, and age verification mandates.
- Legitimate interests: processing is necessary for our legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and improving the quality of our services — provided these interests are not overridden by your rights and freedoms.
- Consent: where no other legal basis applies, we will rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting the dhk44 support team, though this will not affect the lawfulness of processing carried out before withdrawal.
5. Sharing Your Information
dhk44 does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Payment processors: we share the minimum necessary payment data with bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) solely to process your deposit and withdrawal transactions. These providers are contractually bound to process data only as directed by dhk44.
- Identity verification providers: we share identity document data with authorised KYC service providers solely for the purpose of verifying your age and identity as required to operate the Platform responsibly.
- Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, a court order, or a lawful request from a competent authority. We will notify you of such disclosures where legally permitted to do so.
- Technology service providers: we may share limited technical data with our platform hosting, security monitoring, and analytics service providers who support the operation of dhk44.pro. All such providers operate under strict data processing agreements and are prohibited from using your data for their own purposes.
dhk44 does not share your personal data with advertisers, data brokers, social media platforms, or any entity for marketing profiling purposes. We will never sell your data.
6. Cookies and Tracking Technologies
dhk44 uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and analyse how the Platform is used. Cookies are small text files placed on your device when you access dhk44.pro via a mobile browser.
- Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in during your visit. Without these cookies the Platform cannot operate correctly.
- Functional cookies: used to remember your account preferences and settings (such as language preference and session configuration) so you do not need to re-enter them every time you visit.
- Analytics cookies: used to collect aggregated, anonymised data about how users navigate and interact with the Platform. This data helps us identify areas for improvement and optimise the gaming experience for Bangladeshi players.
You can manage cookie preferences through your mobile browser settings. Note that disabling essential cookies will impair the functionality of dhk44.pro and may prevent you from logging in or accessing gaming services.
7. Data Retention
dhk44 retains your personal data only for as long as is necessary for the purposes for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following general retention principles apply: account data is retained for the duration of your active account plus a minimum of five years following account closure, to satisfy anti-money laundering record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; identity verification documents are retained for the period required by applicable KYC regulations; support correspondence is retained for a minimum of two years; and analytics data is retained in anonymised form indefinitely.
Where your data is no longer required for any of the above purposes, dhk44 will securely delete or irreversibly anonymise it. You may request information about the specific retention period applicable to your personal data by contacting [email protected].
8. Data Security
dhk44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- SSL/TLS encryption on all data transmissions between your device and dhk44 servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
- Restricted access controls ensuring that personal data is accessible only to dhk44 personnel who have a legitimate operational need to access it, with role-based permissions applied to all internal systems.
- Regular security assessments and vulnerability testing conducted on the Platform to identify and remediate potential security weaknesses before they can be exploited.
- Secure, encrypted storage of all personal and financial data at rest, with backup and disaster recovery procedures in place to prevent data loss.
While dhk44 takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, dhk44 will notify you without undue delay in accordance with applicable obligations.
9. Your Privacy Rights
As a user of the dhk44 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dhk44 at [email protected]. We will respond to all verified requests within 14 working days.
- Right of access: you have the right to request a copy of the personal data dhk44 holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data dhk44 holds about you.
- Right to erasure: subject to legal and regulatory retention obligations, you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies.
- Right to restriction: you have the right to request that we restrict processing of your personal data in certain circumstances, for example while a dispute about the accuracy of the data is being resolved.
- Right to object: you have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling. dhk44 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Please note that exercising certain rights (for example, requesting erasure of your account data) may affect your ability to continue using the Platform. dhk44 will always explain any such consequences before acting on a request.
10. Children's Privacy and the 21+ Requirement
The dhk44 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account without delay.
If you believe a person under 21 has registered on the Platform, please contact dhk44 immediately at [email protected]. We take underage gaming extremely seriously and will act on all such reports promptly and without question.
11. Third-Party Links and Services
The dhk44 Platform does not contain links to third-party websites or external services. Game content is delivered through licensed technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose software operates within the Platform environment. While dhk44 selects providers carefully, we are not responsible for the data practices of these providers in relation to data processed independently within their own systems outside of the dhk44 Platform. Where relevant, you may wish to review the privacy policies of individual game providers.
12. Changes to This Privacy Policy
dhk44 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify active account holders by displaying a notification upon their next login to the Platform. The updated Privacy Policy will be published at dhk44.pro/privacy-policy with a revised effective date at the top of the document.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request account closure by contacting [email protected].
13. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dhk44 handles your personal data, please contact our team. We are committed to responding to all privacy enquiries promptly and treating your concerns with the seriousness they deserve.
Email us at: [email protected] — please include your registered mobile number and a clear description of your privacy request or concern so we can assist you as efficiently as possible.
Questions About Your Privacy?
Read our FAQ for quick answers, review our Terms and Conditions, or explore our Responsible Gaming guidance.